Morgan Stanley will ensure that Clients who so require have access to their support persons while on the premises. Such support persons include volunteers, family members or friends who provide support to the Customer.
Morgan Stanley may seek the consent of the Client before confidential information is discussed in front of the support person. In some instances, support persons may be asked to sign a Confidentiality Agreement. Morgan Stanley will require a support person to accompany a Client when on the Firm's premises when it determines that such an arrangement is necessary to protect his or her health and safety or that of others on the premises.
Morgan Stanley will provide Clients with notice in the event of a planned or unexpected disruption to goods and services or facilities for Clients with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative services, if available.
Morgan Stanley will provide training to all Covered Individuals who interact with Clients on Morgan Stanley's behalf or who are involved in developing the Firm's Client service policies, practice and procedures. Training will include:. Covered Individuals will also be trained on an ongoing basis when changes are made to these policies, practices and procedures. If Clients have difficulties reviewing or accessing this Policy as a result of their disability, upon request, the Firm will provide those Clients with the Policy in a format that takes into account their disability.
Morgan Stanley invites feedback on the way that it provides goods or services to individuals with disabilities. Those who wish to provide such feedback are encouraged to do so by forwarding your feedback to HRMTL morganstanley. Any feedback that is in the nature of a complaint will be promptly reviewed and if necessary, appropriate action will be taken.
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Application This Policy applies to all Morgan Stanley employees, management or non-supervisory personnel, employees of temporary agencies, vendors, or contractors who provide goods or services in the Province of Ontario "Covered Individuals". Communication Morgan Stanley will communicate with people with disabilities in ways that take into account their disability. Assistive Devices Assistive devices that may be used by individuals with disabilities will be welcome on Morgan Stanley premises that are open to the public or other third parties.
Service Animals Morgan Stanley welcomes guide dogs or other animals that serve individuals with disabilities in those areas of the Firm's premises that are open to Clients and will permit the Client to keep the service animal with him or her, except for those animals that are otherwise excluded by law from the premises. Support Persons Morgan Stanley welcomes persons who support individuals with disabilities to accompany them onto Morgan Stanley premises open to the public or other third parties. Enter the name and fill in the street, city and province or landmark, or postal code and click Find.
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